The rise in patient responsibility has created barriers in the average American's ability to receive healthcare. Even those with health insurance face the challenge of rising deductibles, co-pays, and uncovered services or treatments. 63% of Americans do not have enough money in savings to cover a $500 emergency, causing many people to delay or defer care due to the fear they cannot pay.
Patients are more involved with the financial side of healthcare than ever before. With the rise of high deductible healthcare plans and increased out-of-pocket costs, patients are looking for support from their providers. 95% of patients reported that knowing out-of-pocket expenses upfront is important, yet only 59% reported discussing out-of-pocket expenses with their provider before treatment. Patients seek out providers that not only offer premium care, but also a transparent and simplified financial experience.